Terms of Service

1. The Service

Arkhein provides a cloud-native application protection platform that maps, secures and monitors multi-cloud environments. Features, limits and pricing are described on our website and in the order or agreement applicable to your subscription.

2. Accounts

Access to the platform is provisioned to authorized users. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable use

• Do not use the Service unlawfully or to infringe the rights of others.
• Do not attempt to disrupt, reverse-engineer or gain unauthorized access to the Service.
• Only connect cloud accounts and run assessments that you own or are explicitly authorized to test.

4. Subscriptions, taxes & marketplaces

Paid plans are billed according to the applicable order form or marketplace private offer. Unless stated otherwise, fees are non-refundable and subscriptions renew for successive terms until canceled in accordance with your agreement.

Taxes & Gross-Up: All fees are exclusive of all taxes, levies, or duties. Customer is responsible for paying all applicable taxes. If Customer is required by applicable law to deduct or withhold any taxes (including cross-border withholding or import taxes), Customer shall gross up the payment so that Arkhein receives the full invoiced amount net.

Cloud Marketplaces: Subscriptions purchased through AWS Marketplace or Google Cloud Marketplace are billed directly by the respective Cloud Provider under the terms of the applicable Marketplace order and count towards the customer's cloud spend commitments (such as AWS EDP or GCP Commitments) where eligible.

5. Customer data & security

You retain all rights to your data. We access your connected cloud environments on a read-only basis to provide the Service and process your data in accordance with our Privacy Policy and any data processing agreement in place.

6. Intellectual property

The Service, including its software, content and trademarks, is owned by Arkhein and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

7. Confidentiality

Each party will protect the other's confidential information and use it only as needed to perform under these Terms.

8. Warranties & disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Arkhein is a security tool and does not guarantee that all vulnerabilities or threats will be detected or prevented.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental or consequential damages, and our aggregate liability will not exceed the fees paid for the Service in the twelve months preceding the claim.

10. Termination

Either party may terminate for material breach that remains uncured after a reasonable notice period. On termination, your right to use the Service ends and we will handle your data as described in the Privacy Policy and any applicable agreement.

11. Governing law

These Terms are governed by the laws applicable at Arkhein's place of establishment, without regard to conflict-of-law rules. The specific jurisdiction may be set out in your order or agreement.

12. Changes

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms or billing inquiries? Contact [email protected] (all functional inquiries, including legal, security and billing, route through this mailbox).